EXCHANGES & RETURNS

RETURNS: INCORRECT SIZE OR NOT SATISFIED WITH YOUR PURCHASE?

If the size is incorrect or you are unhappy with your purchase, we offer a flexible return policy to make your shopping experience with us worry-free. Below you will find important information regarding returns:

1. Return period
: You can make a return request within 7 days of purchase. Please read our Terms and Conditions carefully for further details on our returns policy.

2. Returns Procedure : To request a return, visit our returns page and complete the returns form. If you prefer, you can download the form from this page . Please make sure you include the complete returns form inside your package.

3. Return conditions : To guarantee acceptance of the return, the item must be returned in the same condition in which it was delivered to you, including the original packaging. We cannot accept returns of incomplete, damaged or missing items. We recommend that you carefully check the item before proceeding with the return.

4. Shipping and insurance : Return shipping costs are your responsibility. We recommend that you use a tracked and insured delivery service to ensure your package reaches us safely. We cannot refund returns lost or damaged in transit.

5. Refund : Once the returned item has been received and registered in our warehouse, we will proceed with a full refund, exclusively for the value of the returned item. Please note that the original shipping costs will not be refunded.

6. Returns in store : It is possible to return the items purchased on the site also to our store within 14 days of purchase. In this case, the money will not be refunded, but you will be issued a voucher lasting one year that can be spent both in-store and online.

7. Personalized Items : Personalized items cannot be returned or refunded unless they have defects or do not conform to the required specifications.

8. Customer Support : Our customer support team is available to answer all your questions regarding returns. You can also consult our FAQ for further information.

We are committed to providing you with a smooth and transparent returns experience. If you have any further questions or concerns regarding returns, please do not hesitate to contact us.

EXCHANGES: INCORRECT SIZE OR NOT SATISFIED WITH YOUR PURCHASE?

If the size of the item you purchased is incorrect or you are simply not satisfied with your purchase, we offer the possibility of making an exchange. We want you to be completely happy with your purchase and try to make the exchange process as easy as possible.

Below you will find all the important information regarding exchange rates:

1. Exchange Procedure : To request an exchange, visit this page and follow the instructions provided. You will be guided through the process and can select the new size or item you want instead of the original one.

2. Geographical restrictions for exchanges : At the moment, exchanges are only possible within the European Union (EU). We invite you to consult our Terms & Conditions .

3. Exchanges in store : If you prefer, you can also exchange at our store within 14 days of purchase. Our staff will be happy to assist you in selecting the new size or desired item.

4. Conditions of exchange : To guarantee acceptance of the exchange, the item must be returned in the same condition in which it was delivered to you, including the original packaging. Please make sure to return all accessories and original documents with the item.

5. Customer Support : Our customer support team is always available to answer all your questions regarding exchanges and provide you with the necessary support during the process. Please do not hesitate to contact us if you need help or additional information.

We are here to ensure that you have a positive and worry-free shopping experience. If you have further questions or concerns regarding exchanges, we are ready to assist you. Your satisfaction is our priority!

DAMAGED OR DEFECTIVE ITEMS: WARRANTY AND RETURN PROCEDURE

If you have received a damaged or faulty item, we are here to resolve the issue as quickly and efficiently as possible. Your satisfaction is our priority and we are committed to providing you with high quality products.

Below you will find important information regarding damaged or defective items:

1. Warranty : Our jewelery is covered by a 24 month warranty starting from the date of purchase. This warranty covers any manufacturing or material defects in the item. Please see our Warranty section on this page for further details and information on guaranteed coverage.

2. Return Procedure for Defective Goods : If you have received a damaged or defective item, please contact us immediately within one week of purchase. We will refund or replace the item free of charge. To authorize a return, we may require you to provide additional information or photographic evidence of the damaged item.

3. Cases excluded from the warranty : It is important to note that the warranty does not cover damage caused by improper use or negligence. Some examples include damage caused by drops, normal wear and tear, bumps, dents, scratches, alterations, unauthorized repairs, or tampering with the item. Additionally, discoloration and the effects of wear or aging are considered a normal part of the item's life cycle and are not covered by the warranty.

4. Return procedure for defective goods
: If your item falls under the warranty, please contact us to start the return procedure. We will provide you with all the instructions necessary to return the damaged item and proceed with the refund or replacement.

5. Customer Support: Our customer support team is available to answer all your questions regarding damaged items, manufacturing defects and the return procedure. We are here to ensure that you receive a quality product and that your shopping experience is a positive one.

Your satisfaction is important to us and we will do our best to resolve any problems with damaged or defective items. Contact us without hesitation if you need assistance or further information on the return procedure for defective goods.

EXTENDED RETURNS AND EXCHANGES FOR HOLIDAYS: DEDICATED SERVICE DURING HOLIDAY PERIODS

We know that holiday periods can be hectic and we understand the importance of providing flexibility and peace of mind during the return or exchange process for your purchases. We have therefore implemented some additional options during these special periods.

1. Order Processing Periods : During the period between August 1st and 31st, orders will be processed and sent starting from September 1st. Please note that it may take slightly longer for your orders to be completed and shipped during this period.

2. Extended returns and exchanges for the holiday season : For orders placed between December 1st and December 31st, we offer the possibility to return or exchange items until January 15th. This extended return and exchange policy allows you to shop early for the holidays without worrying about return times.

3. Notifications for possible slowdowns : During the year, there may be work interruptions and holidays which could lead to a slight delay in the repair, return, exchange and replacement processes. We will promptly notify you via email if there are any significant slowdowns by us or our suppliers and shipping companies.

4. Terms and Conditions : We invite you to consult our Terms & Conditions for further details on returns and exchanges during the holiday periods.

Our goal is to provide a reliable and timely service even during holiday periods. We understand the importance of your purchases and will do everything we can to ensure returns and exchanges are handled efficiently during these periods.

If you have additional questions or concerns regarding extended holiday returns and exchanges, please do not hesitate to contact us. Our customer service team will be happy to assist you and provide you with all the information you need for a pleasant return or exchange experience.