FAQs | Tutte le risposte alle Tue Domande su spedizioni, restituzioni e personalizzazioni

CAN I MAKE A CUSTOM ORDER?

Absolutely yes! At GioielliFazio we are proud to offer a bespoke personalized jewelery service for our customers. Our CEO and jeweler, Giuseppe, is an expert craftsman with extensive experience in creating unique and personalized jewelry.

If you have a special idea for a piece of jewelry or want to make changes to one of our existing designs, we are here to make your wish come true. We will work with you to understand your preferences, tastes and desires, and transform your vision into an extraordinary jewel.

From classic to bold designs, from personalized wedding rings to one-of-a-kind creations for special occasions, our team can create any type of personalized jewellery. We use only the highest quality materials and craftsmanship methods to ensure each piece is executed with craftsmanship and attention to detail.

If you would like to create a personalized piece of jewellery, please contact us directly to discuss your ideas and requirements. We will be happy to collaborate with you to create a jewel that will be truly unique and special, witness to your most important and precious moments.

Choose GioielliFazio for your personalized jewelery and let our team of experts transform your vision into a fascinating and timeless reality.

WHERE CAN I SEE YOUR JEWELRY IN PERSON?

Come and discover the high quality jewels in our GioielliFazio Showroom, located in Via Belfiore, 3 in Milan . Admire the beauty of our jewels up close and receive personalized advice from our expert staff. Contact us via our website or by phone for more information.

We are waiting for you in our Showroom to find the perfect jewel that expresses your style and preferences.

WHERE ARE MY FAZIO JEWELRY MADE?

Fazio jewels are mainly made in our laboratory in Milan . Giuseppe, the CEO, creates each piece with care and dedication, ensuring the highest quality and attention to detail. Furthermore, we also collaborate with small local artisans for a selection of unique and special products.

HOW CAN I CARE FOR MY JEWELRY?

To ensure that your jewelry retains its beauty over time, it is important to follow some care instructions. Here are some tips:

  1. Storage: Store your jewelry in a dry, moisture-free place. Avoid exposing them to harsh chemicals, such as cleaning products or perfumes, which could damage them.
  2. Regular Cleaning: Clean your jewelry gently using a soft, clean cloth. Avoid using harsh detergents or hard brushes that could scratch the surface.
  3. Removal during activities: Remove your jewelry during activities that may expose it to shock or damage, such as sports, heavy housework, or swimming in a pool or sea.
  4. Avoid direct contact: Avoid direct contact of your jewelry with creams, lotions or makeup. Wear your jewelry after applying body care products.
  5. Periodic checks: Have your jewelery checked by a professional jeweler periodically to check the integrity of the settings and to carry out professional cleaning and polishing.

By following these simple guidelines, you can keep your jewelry in excellent condition and preserve its beauty over time.

Click here for further instructions and specific tips for caring for your jewelry.

CAN I RESIZE MY RING?

Yes, we offer ring resizing service. However, we would like to point out that not all rings can be resized due to their specific characteristics. To verify the feasibility of resizing your ring, please contact us .

If sizing is possible, we will provide you with detailed instructions and a custom quote. You will need to carefully package the ring for shipping, ensuring that it is adequately protected to avoid damage during transit. Shipping costs will be at your expense.

If you purchased the ring from our store, we recommend that you bring it directly to the store, where we can evaluate the feasibility of resizing and provide you with a specific quote.

CAN I CHOOSE A DIFFERENT STONE?

Absolutely! We are here to help you find the perfect stone for your desires. Contact us and we will do our best to satisfy your requests and find the ideal stone for you.

DO YOU OFFER JEWELRY REPAIR SERVICES?

Certainly! We are here to offer you the repair service for your jewel.

If you purchased the jewel online, we invite you to contact us to request a quote. Be sure to include your order number, a clear image of the jewelry, and a brief description of your repair request. Wait for our feedback before sending the jewel to be repaired.

If, however, you have a piece of jewelery that was not purchased from us or that you purchased years ago and you wish to take it to the shop for repair, or if you do not live in Milan and wish to send it to us for repair, the estimate procedure is not necessary. We will carry out the repair as quickly as possible, evaluating the extent of the damage.

We are here to offer you a professional repair service and ensure that your jewelery returns to its original splendor in the shortest possible time.

WHAT PACKAGING OPTIONS DO YOU OFFER FOR YOUR JEWELRY?

We offer three packaging alternatives for your jewels: the Gift Pouch, the Gift Box and the Luxury Pack.

  • The Gift Pouch is a free and graceful sand-colored organic cotton clutch bag.
  • The Gift Box includes a white cardboard jewelry case, a decorative ribbon and our logo shopping bag for elegant delivery.
  • The Luxury Pack is designed for special gifts and includes a refined white imitation leather case with black interior, our white shopper and a polishing cloth for cleaning jewellery.

During the payment process, you have the option to add the Gift Box or Luxury Pack to further embellish your gift. Our packaging is ecological, organic and recycled, marked with the FSC® and Fairtrade® brands. This ensures that we meet rigorous requirements for environmental sustainability and fair trade.

FSC® guarantees that the materials come from certified forests, where responsible resource management is adopted. Fairtrade® is committed to providing fair prices, decent working conditions and local sustainability for farmers and workers in developing countries.

Choose the packaging that suits your style and make your gift even more special with quality packaging.

WHAT IS THE PROCEDURE FOR RETURNING A PRODUCT?

If you wish to make a return, simply follow these instructions.

If you are a registered user, initiate the return through the order portal, where you will find all the necessary information. If you are not registered or prefer not to access the order portal, you can start the return process by filling out the form available at this link . After initiating the return, wait for confirmation via email and then send the order back together with the completed return form.

For further details on the returns procedure, please see our Terms & Conditions .

We are here to help you and make sure your return is handled as quickly and easily as possible.

WHAT ARE THE ORDER PROCESSING TIMES?

Here's what you can expect in terms of processing times for your order.

If the item you ordered is in stock, it will be shipped within three business days. If, however, you have selected a custom-made item, it will be produced by our jeweler and will take approximately 25 working days. You will receive an order confirmation via email and a shipping notice from the carrier when your item has been shipped.

If you would like to check the status of your order at any time, please feel free to contact us or send us a message via live chat. We will be happy to provide you with all the necessary information.

WHAT TYPES OF GOLD DO YOU USE?

All our Gold jewelery is made of solid Gold, guaranteeing the quality and durability of the material. We do not use gold coatings or plating. Our jewels are available in 9 karat or 18 karat gold, and you will find the exact composition specified in the descriptions of the individual items. If the description says "Gold" it is solid gold, otherwise the wording will be "Silver".

If you would like to learn more about the characteristics of the different types of gold and obtain additional information to help you choose, we invite you to visit this page .

DIFFERENCES BETWEEN 9 AND 18 CARAT GOLD

If you're wondering what the difference is between 9 karat gold and 18 karat gold, here's a quick explanation.

The main difference between these two types of gold concerns the amount of pure gold present in the alloy. 9K gold contains 37.5% pure gold, while 18K gold contains 75% pure gold. This means that 18k gold is richer in gold and tends to have a deeper color.

If you would like to learn more about the differences between the various types of gold carat weight and have further information, we invite you to consult our guide specifically dedicated to this topic. Click on this link . to access the guide.

DOES YOUR JEWELRY CONTAIN NICKEL?

Your safety and well-being are important to us. Therefore, we would like to inform you about the presence of nickel in our jewelry.

Our metal jewelry does not contain nickel, ensuring a worry-free experience for those who are sensitive or allergic to this substance. However, it is important to note that our gold-plated pieces may contain traces of nickel. This is because using a thin gold plating on a metal base can result in the potential presence of nickel.

We are committed to providing transparent and accurate information about our products to enable you to make informed decisions. If you have specific questions about the presence of nickel in a particular piece of jewelry, please contact us and we will be happy to assist you. Your satisfaction and safety are our priority.

HOW TO CHOOSE THE PERFECT METAL FOR YOUR WEDDING OR ENGAGEMENT RING

If you're looking for the perfect metal for your wedding or engagement ring, there are a few things to consider. The ideal metal depends on your budget and color preferences.

The most durable and popular option is 18K gold. This type of gold is an excellent choice for a ring that will be worn daily, as it is resistant to wear and tear and maintains its beauty over time.

However, there are other options available, such as 9K gold and platinum, which offer unique characteristics and may better suit your personal preferences.

For a detailed guide on choosing the perfect metal for your ring, please see our guide on choosing gold . Here you will find further useful information to make an informed decision.

We are here to help you find the ideal metal that meets your needs and gives you a perfect wedding or engagement ring to celebrate your love. Please do not hesitate to contact us if you have any questions or need further information. We will be happy to assist you on your path to the perfect choice.

CAN I RETURN A PERSONALIZED JEWELRY?

I'm sorry, but personalized jewelry cannot be returned or exchanged. Because they are custom-made and made especially for you, we cannot accept returns or exchanges for these products. We invite you to carefully consider your choice before proceeding with an order for personalized jewelry. If you have any questions or concerns, please contact us and we will be happy to provide you with further information and assistance.

CAN I CANCEL MY ORDER?

Absolutely! If you wish to cancel your order, please contact us as soon as possible . If the product has not yet been shipped, we will issue a full refund and cancel the order. However, if the item has already been shipped, you will have to wait for the shipment to arrive and follow the return procedure . We invite you to consult our FAQ section for more information on the returns policy. We will be happy to assist you every step of the way and answer any questions you may have.

CAN I REQUEST AN INVOICE FOR MY ORDER?

Certainly! When you check out, you will have the opportunity to enter your billing information. Make sure you provide all the necessary information correctly. We will send you the invoice together with your order. Please note that once your order is completed, you will not be able to change the invoice header. If you need assistance or have specific questions about billing, please contact us and we will be happy to help.

ARE YOUR PRODUCTS NEW AND ORIGINAL?

Yes, we guarantee that all the products we offer are 100% new and original. We do not sell used or counterfeit items. Our priority is to offer our customers high quality and authentic products.

DO JEWELRY OXIDIZE? CAN I WEAR THEM IN THE SHOWER?

Solid gold jewelry is resistant to tarnishing and can be worn in the shower without any problems. However, silver jewelry can tarnish over time due to interaction with air and moisture. We recommend that you remove your silver jewelry before showering to avoid damage or color changes. Additionally, pearl jewelry requires special care and should be removed during the shower. For more information on jewelry care and maintenance, check out our jewelry care guide .

HOW CAN I CLEAN MY JEWELRY?

To keep your jewelry shiny and clean, we recommend following a few simple steps. Use a gentle cleanser and a soft-bristled brush to remove built-up dirt and oils. Avoid using harsh or abrasive chemicals that could damage your jewelry. See our jewelry care guide for further details and specific advice.

WHICH PLACE DO YOU SHIP FROM?

Our shipments depart from our warehouse located in Milan, Italy . . From there we send our products all over the world, ensuring safe and timely delivery.

Everything is handmade here, with love. heart

DO YOU OFFER ENGRAVING SERVICES?

Absolutely! We are happy to offer a custom engraving service for our jewelry. Contact us and explain the text or design you would like engraved on your jewel. We will do our best to fulfill your request and create a unique and personalized piece of jewelry for you.

HOW CAN I CONTACT YOU?

If you would like to contact us, please visit our contact page . You will find all the information you need to get in touch with our customer support team. We will be happy to assist you and answer all your questions and requests.

HOW TO MAKE PAYMENT AND WHAT ARE THE SHIPPING OPTIONS?

To find out all the details regarding the accepted payment methods and available shipping options, we invite you to visit our dedicated page at this link . You will find all the information necessary to place your order safely and receive your jewelery in the shortest time possible.

WHAT IS YOUR PRIVACY POLICY?

For a complete understanding of our Privacy Policy and for more details on the collection, use and protection of your personal data, please visit this link . There you will find all the information necessary to guarantee your security and the confidentiality of your data.

HOW DO EXCHANGES AND RETURNS WORK?

If you would like more information on our Exchanges and Returns policy, please visit our dedicated page. You will find all the detailed information on the methods and terms for making an exchange or return at this link .

HOW CAN I MEASURE MY RING SIZE?

To get the correct size for your ring, we recommend using our Ring Sizer, which you can download for free on this page . Follow the advice and detailed instructions on the dedicated page for accurate measurement.

HOW TO MEASURE THE LENGTH OF NECKLACES AND BRACELETS?

To get the correct size of necklaces and bracelets, we recommend using our Sizer, which you can download for free on this page . Follow the advice and detailed instructions on our dedicated page for accurate measurement.

HOW TO CHOOSE THE PERFECT GIFT?

If you need help choosing the ideal gift, we invite you to explore our dedicated guides. The guide on choosing earrings will provide you with valuable advice on finding the perfect model, while the guide on the meaning of the stones + zodiac signs will help you select a meaningful and personalized jewel. Browse these guides to find the inspiration you need to make a memorable choice.

WHERE DO YOUR STONES AND METALS COME FROM?

We are proud to partner with high-quality, ethical suppliers from different parts of the world to source our gemstones and metals used in our jewelry. We work closely with these suppliers to ensure that the materials used are sourced from reliable, sustainable and environmentally friendly sources. Our priority is to offer superior quality jewelry, made with fine materials from reliable sources.

HOW MANY YEARS HAVE YOU BEEN WORKING IN THIS SECTOR?

We have been active in the sector since 1976, carrying on our family business for generations.

HOW LONG DOES GOLD PLATING LAST AND HOW TO CARE FOR THE JEWELRY?

Gold plating is subject to natural wear over time. To prolong its life, avoid using soaps or chemicals while wearing gold-plated jewelry. For more information on properly caring for your jewelry, see our jewelry care instructions .

WHAT IS THE WARRANTY ON YOUR JEWELRY?

GioielliFazio is committed to ensuring the highest quality and conformity of all jewelery sold. In case of defects or non-conformity of the purchased product, we assume full responsibility, as established by Italian legislation.

If a defect occurs within 24 months from the date of delivery of the product, and you are a consumer (i.e. a natural person who purchases the goods for purposes not related to professional or entrepreneurial activity), you are entitled to our guarantee. The condition for exercising this right is that you notify the defect within 2 months from the date on which you recognized it, by correctly completing theonline return form .

In case of non-conformity, we guarantee that the product will be brought back into conformity without additional costs. This can be done by repairing or replacing the product. If these options are not possible or are excessively burdensome, you are entitled to an appropriate price reduction or termination of the contract. In the latter case, we will refund you the full amount paid.

Finally, all return costs for defective products are our responsibility. Your satisfaction is our priority and we are here to ensure that every purchase reflects the quality and excellence that GioielliFazio represents.

For further information please see our T erms & Conditions .

DO YOU OFFER A JEWELRY VALUATION SERVICE?

GioielliFazio offers a professional evaluation service for your jewels. Whether for insurance needs, sales needs, division of assets or simply to learn more about your jewelry assets, understanding the value of a piece of jewelry is essential. Our team, with extensive experience in the jewelry field, is able to provide an accurate estimate based on various factors such as rarity, quality, condition, craftsmanship and the current market. We would like to point out that, although we are not certified gemologists, our expertise is the result of years of experience in the jewelry industry. Therefore, while we strive to provide the most accurate appraisals possible, we always recommend consulting a certified gemologist for appraisals that require a high degree of scientific precision. Please note that this service may incur a fee, depending on the complexity and number of pieces being assessed. For further details or to arrange an assessment, please do not hesitate to contact us directly. We will be happy to guide you through every step of the evaluation process.

HOW CAN I KNOW THAT YOUR GEMSTONES ARE AUTHENTIC?

We care about your peace of mind. To ensure you have maximum confidence in the authenticity of our gemstones, we engage in a rigorous verification process.

Each gem is carefully examined by our in-house experts to guarantee its authenticity. We use a variety of gem identification techniques and tools to determine the composition of the stone and confirm its authenticity.

We recognize the importance of authenticity and quality of gemstones. Therefore, upon request, we can provide a certificate of authenticity, especially for diamonds. This document confirms that the stone has been examined and verified as authentic by GioielliFazio.

Your peaceful purchase is our priority. If you have any questions or concerns regarding the authenticity of the stones we offer, please do not hesitate to contact us. We will be more than happy to answer any questions you may have.

WHAT IS YOUR POLICY ON ETHICAL AND SUSTAINABLE SOURCES?

At GioielliFazio, we believe that the beauty of our jewelry is inextricably linked to the health of our planet and the well-being of the people who help create our pieces. As such, we actively work to ensure that our gemstones and metals are sourced from ethical and sustainable sources.

Ours is a limited and highly customized production. We strive to not produce more than market demand and to minimize waste at every stage of the process. Each piece is carefully crafted in our laboratory or in small local laboratories with which we share a close collaboration, thus guaranteeing direct control over quality and responsible production.

We only work with suppliers who purchase stones mined responsibly, respecting the environment and local communities.

We are committed to only using metals from responsible mines. Additionally, where possible, we use recycled metals to further reduce our environmental impact.

We believe in complete transparency in our procurement process. We are open and honest about the origins of our stones and metals and are always available to answer any questions you may have.

Our ethical and sustainable sourcing policy is a commitment that is intrinsic to everything we do. We will continue to look for new ways to improve our practices and ensure that our jewelry is not only beautiful, but also respectful of the environment and human rights.

Your trust is our priority. If you have any questions or concerns about our ethical and sustainable sourcing policy, please do not hesitate to contact us. We will be more than happy to provide you with further information.

WHAT ARE YOUR POLICIES ON LOST OR STOLEN JEWELRY?

At GioielliFazio, we understand that the loss or theft of a piece of jewelry can be unfortunate and disconcerting events. To ensure your peace of mind, we have established specific policies to address such situations.

1. Insurance : We strongly recommend that you insure your jewelry to protect it from any unexpected events such as loss, theft or accidental damage. Insurance can offer you adequate compensation in the event of loss or theft of your jewelry.

2. Collaboration with the authorities : In the event of theft of your jewellery, we advise you to file a report with the competent authorities. We will be ready to assist you by providing all the necessary information and cooperating with the investigation to the best of our ability.

3. Support in the claims process : If you have purchased a piece of jewelry from us and a loss or theft situation covered by the guarantee occurs, we invite you to contact us immediately. We will carefully evaluate the case and support you in the claims process with the necessary documentation or evidence requested by the competent authorities or insurance companies.

Our goal is to provide you with the support you need during these difficult situations. If you have additional questions or need assistance regarding lost or stolen jewelry policies, please contact us directly. We will be ready to help you in the best way possible.