PAYMENTS & SHIPPING

VAT: PRICES, CHANGES AND CONDITIONS

We would like to provide you with clarity on the prices of our products, including VAT and any other applicable taxes. Transparency is a core value for us and we want you to fully understand the pricing process.

1. Inclusion of VAT
: All sales prices of the products displayed on our site include VAT and any other applicable taxes. This means that the displayed price already includes the amount of VAT required by tax regulations.

2. Price variations : The prices of the products in our catalog may vary from day to day. These variations are closely linked to market fluctuations and economic conditions. Therefore, we cannot refund any price differences that items may experience after the order date.

3. Price applied: The price that will be applied to your order will be that indicated on the website at the time you place your order. We invite you to carefully check the price of the product during the purchase phase.

4. Further information : For further details regarding VAT, duties and prices of our products, please consult our Terms and Conditions. This document contains more specific information on sales conditions and payment policies.

Transparency and honesty are important to us, and we are committed to providing clear and complete information regarding the prices of our products. If you have any further questions or concerns regarding VAT or pricing, our customer service team is available to provide you with further details and support.

Your complete satisfaction is our priority and we are here to ensure a surprise-free shopping experience.

For further information please see our Terms & Conditions .

PAYMENT OPTIONS: HOW TO PAY FOR YOUR PURCHASES

To make the payment process simple and secure, we offer several payment options to choose from. Choose the one that best suits your needs and preferences.

Below you will find the available payment options:

1. PayPal : We accept payments via PayPal, a secure and widely used online payment method. You can pay using your PayPal account or using a credit card linked to your account.

2. Credit card : We accept payments via credit cards, including major circuits such as Visa, Mastercard, American Express, and others. This option allows you to make payments quickly and conveniently, using your credit card information during the checkout process.

3. Click to collect (collection on site)
: If you prefer to collect your order directly from our premises, we offer the "Click to collect" option. You can place your order online and then collect it personally at our store. You will receive further instructions regarding collection details upon confirming your order.

4. Bank Transfer (SEPA) : If you prefer to make a bank transfer, we offer this option via the SEPA bank transfer system. You will receive all the information necessary to make the payment via bank transfer during the checkout process.

For further details regarding accepted payment methods and related instructions, please consult our Terms and Conditions. This document contains additional information about payment policies and procedures.

Your security and convenience are important to us, and we are committed to offering reliable and convenient payment options. If you have questions or need assistance regarding payment methods, our customer support team is ready to help.

Make the payment with the method you prefer and enjoy a hassle-free shopping experience!

For further information please see our Terms & Conditions .

SHIPPING AND COURIERS: FAST AND RELIABLE DELIVERY

We want to provide you with an efficient and reliable shipping service to ensure that your purchases arrive timely and in perfect condition. Below you will find important information regarding couriers and delivery times.

1. Express couriers : We ship your purchases using trusted express couriers. We work with reliable logistics partners to ensure fast and safe delivery of your products.

2. Free shipping in Italy : We offer free shipping throughout Italy for orders over €350. This allows you to save on shipping costs and enjoy a service without additional costs.

3. Processing and delivery times : We usually take 24-48 hours to process the order (for products ready to ship), but some products may require longer processing time. Each product has a delivery time indicated in its data sheet. Please note that delivery times for made-to-order jewelery are at least 25 working days. For personalized jewellery, returns are not permitted.

4. Christmas Period : During the Christmas period, orders may take longer to process. As of December 15th, we cannot guarantee packages will arrive before Christmas. Please contact us in advance if your order is urgent.

5. Courier delivery time : Courier delivery time is generally 1-3 working days (excluding Saturday, Sunday and public holidays). Please note that deliveries to Calabria, Sicily and Sardinia may take an extra working day. Fazio SAS is not responsible for any unexpected delays by the courier.

6. Shipment tracking : Once prepared, your package is entrusted to the courier. You will receive a confirmation email which will include the tracking number. This will allow you to track your package during its journey to its destination.

We are committed to fast shipping and safe delivery of your jewelry. If you have any questions or need assistance regarding shipping, our customer service team is always available to help you.

For more information on payments and shipping please see our Terms & Conditions .

IMPORTANT DELIVERY INFORMATION

The delivery of your parcels takes place via courier and we want to share some important information so that the delivery process is as smooth as possible.

1. Signature for delivery : Upon arrival of the package, the courier will require a signature from the person receiving the package as confirmation of delivery. It is essential that the person signing is present at the delivery address provided when placing the order. If the person signing is different from the customer whose name appears in the delivery address, the customer still remains responsible for the package and any costs associated with it.

2. Delivery times : The courier's delivery times range approximately from 8:30 to 18:00. Please note that it is not possible to select a specific delivery time. The courier will make the first delivery attempt and, if the recipient is not present, will try again in the following days for a maximum of two attempts.

3. Delivery address and responsibility : It is of fundamental importance that you provide a correct and complete delivery address when placing your order. If the address provided is incorrect and the courier fails to deliver the package, or if the package is returned to us if you fail to contact us, the package will be returned to the sender and the relevant transport costs will be charged.

4. Surname on the intercom : In the delivery address, we ask you to always correctly indicate the surname shown on the intercom to facilitate delivery of the package.

5. Telephone number and email : It is essential to provide a valid telephone number and a working email address at the time of ordering. This data allows us to contact you in the event of a failed delivery or a package in storage, ensuring effective communication during the delivery process.

We are committed to ensuring accurate and timely delivery of your packages. However, we are aware that unexpected situations may arise. If you have any questions or needs regarding delivery, our customer service team is always available to provide you with assistance and support.

Remember that providing correct information and keeping us updated on the status of your delivery helps us guarantee a high quality service.

COLLECT ON SITE (CLICK & COLLECT)

We offer the convenient on-site collection option, with the Click & Collect service, for your orders placed online. Follow these simple steps to collect your order directly from our store:

1. Select the "Local Pickup" option : During the checkout process, you will have the option to select the "Local Pickup" option as your delivery method.

2. Email Notification : As soon as your order is ready for pickup, you will receive an email notification. Be sure to check your email inbox regularly to be notified when your order is available.

3. Collect in store : Once you receive the notification, please visit our store to collect your order. When picking up, please refer to your name and order number for quick identification.

The on-site collection service offers you the flexibility to personally collect your purchases, avoiding waiting for delivery times and enjoying the convenience of an immediate shopping experience. Please contact us if you have any questions or require further information regarding the Click & Collect service.

SHIPMENT SECURITY AND PRIVACY

Your security and privacy are our top priority. To ensure a worry-free shopping experience, we take special security measures when shipping your products.

1. Shipments entrusted to specialized couriers
: All our shipments are managed by specialized and reliable couriers. This allows us to ensure safe and timely delivery of your jewellery.

2. Sealed and anonymous packages : The packages containing your purchases are carefully sealed to guarantee their integrity during transport. Furthermore, the external packaging is completely anonymous and without any reference to the contents or our brand. Your privacy is respected at every stage of the shipping process.

We are aware that the security and confidentiality of your purchases are fundamental. We are committed to putting in place all necessary measures to protect your personal data and ensure the safe delivery of your jewellery.

ITEMS NOT AVAILABLE AND REFUND

At Fazio SAS we do everything possible to guarantee the immediate availability of all our products. However, in some exceptional cases, the situation may arise where the items ordered are not available within 14 days of the order date.

In the event that we find ourselves in this circumstance, we reserve the right to withdraw from the sales contract, even if the order confirmation has already been sent. In this case, we will immediately send you a communication to inform you of the cancellation of the order and we will refund the amount already paid for the unavailable items.

We would like to point out that, although we do our best to ensure immediate dispatch and availability of products, there may be any issues or exceptional circumstances that may require cancellation of your order. In such situations, we will contact you personally to provide you with the necessary information and proceed with the refund.

Your refund will be issued within 48 business hours using the same original payment method. We are committed to handling every situation quickly and efficiently to ensure your satisfaction as a customer.

Con Gioielli Fazio, goditi un'esperienza d'acquisto senza preoccupazioni grazie a metodi di pagamento sicuri e spedizioni affidabili. Dall'IVA ai dettagli di consegna, offriamo trasparenza e sicurezza, inclusa l'opzione di ritiro diretto in negozio a Milano. Esplora le nostre politiche per garantirti la massima soddisfazione.

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